Terms and Communication Policy

Terms and Conditions

Terms & Privacy Policy – High Desert HVAC
Last Updated: 09/19/2025

1. Terms of Service

By accessing or using the High Desert HVAC website (“Website”), you agree to comply with these Terms of Service and all applicable laws and regulations. If you do not agree, you may not use this Website.

Use License

You may temporarily download one copy of the materials on the Website for personal, non-commercial use.

You may not modify, copy, or use Website content for commercial purposes without prior written consent.

Unauthorized use may terminate your access rights.

Disclaimer

The Website and services are provided “as is.” High Desert HVAC makes no warranties, expressed or implied, regarding accuracy, reliability, or availability.

Limitations

High Desert HVAC will not be held liable for damages arising from use of the Website or services.

Governing Law

These Terms are governed by the laws of the State of Idaho. Any disputes shall be handled in the courts located in Idaho Falls, Idaho.

2. Privacy Policy

High Desert HVAC (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information, including information you provide when you consent to receive communications.

Information We Collect

Name, phone number, email address, and service details submitted through forms or estimate requests.

Payment details when you purchase services.

Cookies and analytics data from Website usage.

How We Use Information

To confirm and manage appointments, service calls, and installations.

To send project updates, maintenance reminders, and scheduling confirmations.

To process service payments and refunds (if applicable).

To send promotional offers or seasonal service reminders (only if you opt in).

SMS Consent and Messaging

By providing your phone number and opting in, you consent to receive SMS messages from High Desert HVAC regarding appointments, services, or promotions.

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP.

You may reply HELP for assistance.

Data Sharing

We do not sell or rent your information. We may share it only with service providers (such as scheduling, payment, and communication platforms) necessary to deliver services.

Data Security

We use industry-standard security measures to protect your personal information.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time.

3. Cookie Policy

This Website uses cookies to:

Keep you logged into your account.

Analyze Website traffic and performance.

Remember your preferences.

You may disable cookies in your browser settings, but some features may not function properly.

4. Refund & Return Policy

Because High Desert HVAC provides HVAC installation, repair, and maintenance services, refunds and returns may be limited.

For services: Refunds may be considered if work was not completed as agreed or if a service issue arises.

For products/equipment: If equipment is supplied directly, it must be unused, unopened, and in original packaging to qualify for a refund. Manufacturer warranties may apply.

To request a refund, contact us at [email protected] or call (208) 313-1396.

5. Contact Us

For questions about these Terms, Privacy, or your data rights, please contact us:

High Desert HVAC
Email: [email protected]
Phone: 208-420-2358
Location: Salem, Utah